Here for you.

Email us with your order number and what you would like to change. We will check what is possible before your order is dispatched.

Standard product packs let you choose a color for each item. For products offered in more than one color, we aim for a colorful mix. To avoid delays, unavailable colors may be replaced at random, as explained before purchase. Disliking a disclosed replacement color alone is not covered by our voluntary return, exchange or refund policy. This does not affect your statutory rights or claims for defective, damaged or otherwise incorrect items. Mystery boxes remain randomly selected.

Send your order number and question to hello@squeezu.com. We will help you work out the next steps.

Give us 3–9 business days to get your order on its way. After dispatch, allow 1–5 business days for delivery. Picking a gift? Leave time for both steps.

We currently ship to the United States only. If you are unsure about your location, email us before ordering.

Check the shipping information provided with your order. If you cannot find your tracking details, email us with your order number and we will help.

We know waiting for a squishy can feel long. Email us with your order number so we can look into the delivery with you.

Check the shipping options available at checkout. If you have a date in mind, ask us before ordering so we can help you check the timing.

US shipping is $4.99, or free on merchandise subtotals of $50 or more. Qualifying discounted merchandise subtotals earn one complimentary Mystery Box: a 1-piece box at $100–$199.99, a 3-piece box at $200–$299.99, or a 5-piece box at $300 and above. Only the highest qualifying tier applies, with one gift per order and a maximum of 5 squishies. Your gift is automatically added to your bag and included in your order. Shipping is not included in the merchandise subtotal. Product prices already include tax, so there are no extra taxes to pay.

Email hello@squeezu.com with your order number so we can help.

You can request a return for a standard product within 14 days of delivery. For returns that are not due to a quality issue, the buyer pays the return shipping cost. Email us with your order number before sending anything back so we can provide the return instructions.

For standard products offered in more than one color, an unavailable selected color may be replaced at random to avoid delays. We aim to keep your pack colorful. This is explained on the product page. Disliking the replacement color alone is not covered by our voluntary return, exchange or refund policy. This does not affect your statutory rights or support for defective, damaged or otherwise incorrect items.

Mystery boxes cannot be returned or exchanged for non-quality reasons, including, but not limited to, a change of mind or a color/design preference. If there is a quality issue, please get in touch.

For a quality issue, returns or exchanges are free of charge, including return shipping. Email us with your order number and a description of the issue. Photos can help us review it and arrange the next steps.

We process refunds within 1–5 business days after we receive and inspect your returned item.

Email hello@squeezu.com with your order number and the reason for your request. Please contact us before sending anything back so we can provide the return instructions.

Choose a 1-, 3-, or 5-piece Mystery Box. Each pack contains the selected number of squishies. The pictures show examples; designs and colors vary.

The Mystery Box is picked at random. If you have a particular design in mind, our standard product listings let you choose your favorite.

They might. Multiple boxes can include repeated designs, so please keep that in mind when ordering.

Mystery boxes cannot be returned or exchanged for reasons unrelated to a quality issue. If an item has a quality issue, email us so we can help.

Use gentle squeezes and check its condition before each use. Follow the instructions for your specific item; materials and finishes can need different care. Stop using it if it tears, leaks or starts to deteriorate.

No. Check the product instructions before using water, soap or cleaning products. Do not soak or machine-wash an item unless its instructions specifically allow it. Never use heat to dry it. If the cleaning instructions are unclear, ask us first.

Choose Feel by the squeeze you enjoy: No-Rebound for a moldable texture that holds a pressed shape; Slow & Fast-Rising for designs that return after release, from gradual to quicker recovery; Crunchy & ASMR for crackly or crunchy textures and sounds; and Bag & Fluid-Feel for designs intended to be squeezed through their pouch, where the covering is part of the experience.

Choose appearance independently with Shape: Food & Fruit for food- and fruit-inspired designs; Animals & Characters for animal and character designs; Flowers & Plants for botanical designs; and Shapes & Objects for simple forms and familiar objects. Similar shapes can feel different. Check the individual listing for actual materials, movement and handling.

No. Squishies and their contents are not food, even when they look or smell like food. Never bite, chew or put them in your mouth. Detached pieces or released filling can be swallowed or cause choking.

Never microwave or intentionally heat a squishy. Keep it away from flames, hot water, heaters and hot cars. Heating can cause rupture and serious burns. Do not freeze it unless the instructions for that exact item explicitly allow it.

No. Follow the age restriction and warnings for each item. Keep squishies, loose pieces and packaging away from babies, young children who may mouth objects, and pets. Supervision does not make an age-restricted product suitable for a younger child. If the age guidance is missing or unclear, ask before use.

Only use an item in the way its instructions describe. A soft or flexible feel does not mean unlimited pulling is safe. Do not cut, puncture, pull at seams or small details, or squeeze with excessive force. Keep it away from sharp objects.

Stop using it immediately. Keep the item and any released material away from children and pets, and avoid contact with the filling. Do not patch it for continued play or open it to inspect the contents. Contact us with your order number and photos for help.

Stop use and seek prompt advice from a local poison information service or medical professional. Keep the packaging and product details available. For choking or trouble breathing, contact emergency services immediately.

Stop using the item if it has a strong chemical smell, leaves an unusual residue or causes irritation. Do not deliberately inhale its scent. Keep it away from children and contact us; seek medical advice if symptoms occur. Do not assume that a smell means the item is safe.

Store it in a cool, dry place away from direct sunlight and heat. Keep different items separate if their surfaces may stick together or transfer color. Avoid prolonged contact with painted furniture, delicate fabrics or other easily marked surfaces.

No. Shape, softness or appearance does not establish the material or safety of an item. Check its own label and product information. If you have an allergy or need material or testing information, ask us before buying; do not assume a product is latex-free, food-safe or suitable for your needs.

No. Names such as Vaseline, coconut oil, sugar / maltose, PU foam and Taba refer to the squishy type or construction described for a particular item. They are not extra feel categories. Check the exact product details rather than assuming that every item with the same type name behaves alike.

This group is for designs intended to be squeezed through their bag or pouch, where the covering is part of the feel. Fluid-feel describes the sensation of movement, not a guarantee of liquid filling. Ordinary shipping packaging does not place a product in this group. Follow the specific listing before removing or opening any pouch.