Shipping policy

Shipping & delivery

Everything you need to know about how we get your squishies to you, from dispatch to delivery estimates.

How long does shipping take?

Give us 3–9 business days to get your order on its way. After dispatch, allow 1–5 business days for delivery. Picking a gift? Leave time for both steps.

Which countries do you ship to?

We currently ship to the United States only. If you are unsure about your location, email us before ordering.

How can I track my order?

Check the shipping information provided with your order. If you cannot find your tracking details, email us with your order number and we will help.

What if my order is delayed?

We know waiting for a squishy can feel long. Email us with your order number so we can look into the delivery with you.

Do you offer express shipping?

Check the shipping options available at checkout. If you have a date in mind, ask us before ordering so we can help you check the timing.

Is shipping free? And what about the gift?

US shipping is $4.99, or free on merchandise subtotals of $50 or more. Qualifying discounted merchandise subtotals earn one complimentary Mystery Box: a 1-piece box at $100–$199.99, a 3-piece box at $200–$299.99, or a 5-piece box at $300 and above. Only the highest qualifying tier applies, with one gift per order and a maximum of 5 squishies. Your gift is automatically added to your bag and included in your order. Shipping is not included in the merchandise subtotal. Product prices already include tax, so there are no extra taxes to pay.