Shopping with SQUEEZU
Review the product description, selected pack, quantity and price before adding an item to your bag. Product details and availability are shown on each product page. Prices are displayed in the currency indicated on the page and already include tax. There are no extra taxes to pay. Shipping is not included in product prices and any applicable shipping charge is shown at checkout.
For standard products offered in more than one color, an unavailable selected color may be replaced at random to avoid delays. We aim to keep your pack colorful. This is explained on the product page. Disliking the replacement color alone is not covered by our voluntary return, exchange or refund policy. This does not affect your statutory rights or support for defective, damaged or otherwise incorrect items.
Mystery Boxes contain randomly selected squishies. Choose a 1-, 3-, or 5-piece pack. Designs and colors may vary, and separate packs may contain repeats. The selected quantity is the number of packs you are ordering.
Delivery & returns
Preparation normally takes 3–9 business days. Estimated transit after dispatch is 1–5 business days. Preparation and transit are separate periods; delivery dates are estimates.
US orders qualify for free shipping at $50. Qualifying discounted merchandise subtotals earn one complimentary Mystery Box: a 1-piece box at $100–$199.99, a 3-piece box at $200–$299.99, or a 5-piece box at $300 and above. Only the highest qualifying tier applies; gifts do not stack, and the maximum gift is one 5-piece Mystery Box per order. Your gift is automatically added to your bag and packed with your order. Shipping does not count towards the gift threshold.
Read our returns guidance before requesting a return, including the guidance for Mystery Boxes. For a damaged, incorrect or missing item, contact us with your order number and relevant photos so we can help. Please contact us before sending anything back.
Using our website
Use the website lawfully and provide accurate contact and delivery details. Keep your account credentials private. Do not attempt to interfere with the website, access another person's account or submit fraudulent orders.
Follow the product-specific care instructions, age guidance and warnings in the product description and supplied with your item. Our Privacy Policy explains how personal information is handled.
Questions & updates
For product, order or website questions, email hello@squeezu.com. Include your order number when asking about an existing order.
We may update this page as our services change. Any rights you have under applicable consumer law continue to apply.
