Refund policy

Returns & a little help

Something not quite right? Let us know so we can help.

Can I return a standard product?

You can request a return for a standard product within 14 days of delivery. For returns that are not due to a quality issue, the buyer pays the return shipping cost. Email us with your order number before sending anything back so we can provide the return instructions.

What if I don't like a replacement color?

For standard products offered in more than one color, an unavailable selected color may be replaced at random to avoid delays. We aim to keep your pack colorful. This is explained on the product page. Disliking the replacement color alone is not covered by our voluntary return, exchange or refund policy. This does not affect your statutory rights or support for defective, damaged or otherwise incorrect items.

Can I return or exchange a mystery box?

Mystery boxes cannot be returned or exchanged for non-quality reasons, including, but not limited to, a change of mind or a color/design preference. If there is a quality issue, please get in touch.

What if an item has a quality issue?

For a quality issue, returns or exchanges are free of charge, including return shipping. Email us with your order number and a description of the issue. Photos can help us review it and arrange the next steps.

When will my refund be processed?

We process refunds within 1–5 business days after we receive and inspect your returned item.

How do I request a return?

Email hello@squeezu.com with your order number and the reason for your request. Please contact us before sending anything back so we can provide the return instructions.