Refund policy

Returns & a little help

Something not quite right? Let us know so we can help.

Can I return an ordinary product?

We offer 14-day easy returns for ordinary products under our store policy. Email us with your order number for help with the next steps.

Can I return or exchange a mystery box?

Mystery boxes cannot be returned or exchanged for non-quality reasons, including a change of mind or a design or color that is not your favorite. If there is a quality issue, please get in touch.

What if an item has a quality issue?

Tell us what happened and include your order number. Photos can help us understand the issue. We will review it and help arrange the appropriate next steps.